Frequently Asked Questions
1. What is a VPN?
A Virtual Private Network (VPN) is a technology that allows you to establish a secure and encrypted connection to the internet. It routes your internet traffic through a remote server, masking your IP address and providing enhanced online privacy and security.
2. Why do I need a VPN?
A VPN offers several benefits, including:
Privacy: A VPN hides your IP address, making your online activities more difficult to trace back to you.
Security: VPNs encrypt your internet traffic, protecting it from hackers and cyber threats when using public Wi-Fi networks.
Access: You can access geo-restricted content by connecting to servers in different countries.
Anonymity: VPNs help maintain your anonymity by preventing websites from tracking your browsing habits.
3. How does your VPN service work?
Our VPN service routes your internet traffic through our secure servers. This encryption ensures that your data remains confidential and secure while in transit. We have servers in various locations, allowing you to choose a server from a specific country to access content as if you were physically there.
4. Is using a VPN legal?
Yes, using a VPN is generally legal in most countries. However, it’s essential to follow the laws of your country and the country where the VPN service is based. While VPNs are legal tools, using them for illegal activities remains prohibited.
5. Can I use your VPN on multiple devices?
Yes, our VPN service supports multiple devices. You can install our VPN software on various devices such as computers, smartphones, tablets, and even routers for comprehensive protection.
6. Will a VPN slow down my internet connection?
Using a VPN may slightly reduce your internet speed due to the encryption and routing process. However, with a high-quality VPN service like ours, the difference is often negligible, especially when connected to nearby servers.
7. Can I access streaming services with your VPN?
Yes, our VPN allows you to access geo-restricted streaming services. By connecting to a server in the country where the content is available, you can bypass regional restrictions and enjoy your favorite shows and movies.
8. How do I set up your VPN on my device?
Setting up our VPN is straightforward. We provide user-friendly apps for various platforms. Simply download and install the app, log in with your credentials, choose a server, and you’re ready to go. We also offer setup guides for manual configuration if needed.
9. What type of encryption do you use?
We use state-of-the-art encryption protocols to ensure your data’s security and privacy. Our standard is AES-256 encryption, which is considered highly secure and is used by many organizations, including governments and financial institutions.
10. Is my online activity completely private with a VPN?
While a VPN significantly enhances your online privacy, it’s important to note that your VPN provider may keep logs of certain data. We are committed to a strict no-logs policy, meaning we do not monitor or log your online activities.
If you have any further questions or need assistance, please don’t hesitate to contact our support team. Your online security and privacy are our top priorities!
You can subscribe to ApolloVPN Services on a service period basis. After signing up for ApolloVPN Services you may choose a payment method .Paid ApolloVPN Services renew automatically at the end of each service period and your chosen payment method is charged again, unless you decide to cancel your automatic payments before the automatic renewal. By entering your payment details you agree with the automatic renewal. We will inform you in advance by email about the automatic renewal of your subscription (if it is longer than one month).Prior to the conclusion of your current subscription period, we may initiate a pre-authorization transaction on the credit card provided. A nominal amount may be temporarily charged to validate your payment method's status. Upon successful verification, this amount will be promptly reversed and will not reflect as a permanent transaction on your account. This practice helps ensure uninterrupted access to our services and confirms the ongoing validity of your payment method for future billing cycles.We will send the first receipt for your purchased Services to your email. All later receipts will be sent to your ApolloVPN account (to see those receipts please log in to your client area, click on “My account”, select “Subscriptions” and then see the receipts in the “Invoices & receipts” section). ApolloVPN may change the price for the subscriptions, including recurring subscription fees, or other subscription terms from time to time and will communicate any price or other changes to you in advance. Subject to applicable law, you accept the new price and terms by continuing to use the Services after the changes take effect.
We can refund you on the basis of our 7-day money-back guarantee. Except if you signed up via iTunes/App Store/Amazon, with a prepaid card/gift card or decided to use an anonymous Dedicated IP option. These are out of our hands.
Your satisfaction with our Services is our main goal. If you choose not to use our paid Services anymore, we guarantee you a right to claim a refund within 7 days following your purchase of our Services. However, we would like to solve your issue before you decide to cancel the subscription, therefore you are always welcome to reach out to us at admin@hostlock.net. You can get a refund for the cancellation of our Services twice. If you already have been granted a refund once, you can get the second refund if the period between both cancellations for which you claim refund is not less than 6 months. If you purchase our Services again after the second refund, you will not be granted a refund for any further cancellation. Monthly subscriptions may be refunded on the basis of the 7-day money-back guarantee only after the initial purchase. Once a monthly subscription is renewed, it cannot be refunded on the basis of the 7-day money-back guarantee. ApolloVPN reserves the right to verify the validity of your account information, and to withhold or delay any refunds until such verification is complete.
As a rule, you have no right to claim a refund after the period of 7 days from the purchase has passed. Nevertheless, in the exceptional cases, we will consider refund beyond such 7-days period, at our sole discretion, if you can demonstrate that the Services which you purchased were not available or usable and that you made reasonable attempts to contact us regarding this issue. In such a case, we may provide you with a pro-rata refund of Services’ fees paid during the subscription period when the Services were not available or usable.
We are not able to grant you a refund if you obtained your ApolloVPN subscription via resellers other than Paddle, Google Play, or Cleverbridge. In the scenarios when your subscription was purchased through a reseller other than Paddle, Google Play, or Cleverbridge, it is necessary for you to consult with the original seller to understand their specific refund procedures and potentially obtain your refund through them. However, if your purchase was made through Paddle, Google Play, or Cleverbridge, we can facilitate a refund for you in accordance with our policies. Please check with the individual reseller's terms for more information.
Payments made using prepaid cards or gift cards are not refunded. For payments made in cryptocurrency, the equivalent amount in US Dollars is refunded in the same cryptocurrency (based on the rate of exchange at the moment of refund).
You have a right to delete your account at any time, however, deleted accounts will not be refunded for the unused part of the ongoing service period.
We reserve the right not to issue refund in the event of a breach of these Terms.
Any fees charged by ApolloVPN are exclusive of taxes. Nevertheless, we may calculate and add taxes or duties, including, but not limited to VAT, GST and other taxes or fees under laws applicable to you at the time of purchase.
All payments are being processed by our own payment processing companies.